Orta Koridor üzerinden Multimodal Taşımacılık

Orta Koridor şu anda Yeni İpek Yolu’nun Kuzey Koridoru’na umut verici bir alternatif olarak zemin kazanıyor. Rota, Çin veya Kazakistan’dan ihracatçıları özellikle Kuzeydoğu, Güneydoğu ve Orta Avrupa ile birleştiriyor.

Militzer & Münch uzmanları müşterileri için Yeni İpek Yolu boyunca çok modlu taşımacılık organize ediyor: Kazakistan’daki Aktau ve Kuryk’ten Hazar Denizi üzerinden Azerbaycan’daki Bakü limanına, ardından demiryolu ile Gürcistan’a ve Batum ve Poti, Karadeniz üzerinden Avrupa’ya. Zaten 2017’de, Trans-Hazar güzergahı boyunca taşımacılığı düzenleyen bir anlaşma imzalandı. Güzergah esas olarak Çin mallarını Avrupa ülkelerine taşımak için kullanılıyor. Kazakistan’dan nakliye süresi yaklaşık 35 gündür.

Kural olarak, Çin mallarının kabaca yüzde 80’i deniz yoluyla Avrupa’ya ulaşıyor. Şu anda Orta Koridor, birçok büyük limanda zamanında sevkiyatları önleyen konteyner tıkanıklığını aşmak için güvenilir bir alternatif olarak kurulmaktadır.

Hedeflerimiz: Etkinlik, Uygunluk ve Uyumluluk

Grup Kalite Müdürü Maximilian Kaiser, tüm dünyadaki Militzer & Münch tesislerinde kalite yönetiminden sorumludur. Bu röportajda, mevcut projelerden, kalite denetim sürecinden ve lojistikte çalışma konusunda onu büyüleyen olaylardan bahsediyor.

 

Merhaba Bay Kaiser, Militzer & Münch için yaptığınız faaliyetleri kısaca anlatabilir misiniz? Görevleriniz nelerdir?
Kalite Yönetiminin amacı, müşteri gereksinimlerini karşılayan ve geçerli yasa ve yönetmeliklere uygun ürün ve hizmetlerin sürekli olarak sağlanmasını sağlamaktır. Bu amaçla Grup Kalite Müdürü olarak çok çeşitli proje ve süreçleri yönetiyorum. Ekibimiz, hepsi burada St. Gallen’deki holding şirketi aracılığıyla koordine edilen her ülke birimi için bir tane olmak üzere 20’den fazla Kalite Yöneticisinden oluşmaktadır.
Hedeflerimiz üç anahtar kelimeyle özetlenebilir: etkinlik, uygunluk ve uyumluluk. Bu, net bir müşteri odaklılıkla, bir kalite yönetim sistemini bilinçli olarak uyguladığımız, sürdürdüğümüz ve sürekli olarak iyileştirdiğimiz veya henüz mevcut olmayan bir sistemi tanıttığımız anlamına gelir. Müşterilerimizin lojistik sorunlarını etkin bir şekilde çözüyor, uluslararası standartlara uyuyor, düzenleyici ve yasal gereklilikleri karşılıyoruz. Bizi burada yönlendiren değerler sadakat, dürüstlük ve saygıdır.

 

What are the current projects or developments that keep you busy in Quality Management?

We passed our surveillance audit for 2022 this May. Not a single deviation from the standard was found during the external audits carried out by auditing company LRQA. At the beginning of 2023, we will then already be proceeding to the ISO 9001:2015 recertification, for which the most extensive audits ever will be carried out: our entire process landscape needs to be compliant with the standards.

In addition, we are rolling out our quality management system at other country units. We are currently seeking ISO 9001:2015 certification for our country units in Sri Lanka, Bosnia and Herzegovina, Montenegro and Malaysia. A local quality manager is in charge of adapting the standards to the individual requirements of the companies and of ensuring compliance with them.
Closely linked to quality management is risk management, for which we are currently optimizing various processes throughout our country units. In cooperation with our Head of Group Controlling, I am also establishing an Environmental Management System in accordance with the international environmental management standard ISO 14001:2015. This will strengthen our ecological awareness and make it easier for our customers to take environmental factors into account in their transport operations. Our Quality, Risk and Environmental Management together will form an Integrated Management System, which we will launch in March 2023.

 

What is the procedure of a quality audit?

We select internal audits on the basis of what is known as the “risk-based approach”. With this risk-based approach, we decide on specific sites, taking into account time, success and risk factors. When were the sites last audited? How important is the site to the success of the company? By selecting which sites will the risk of quality loss be minimized? The local Quality Manager supports local management in the implementation, administration and improvement of the Quality Management System (QMS). At the same time, the team carries out audits at sites in other countries of the region. For example, a colleague from France goes to Morocco or vice versa – after all, no one should audit themselves.

Here at headquarters, we coordinate what is to be audited where and by whom. Depending on what exactly we want to check, the auditor examines various processes. Do they meet customer requirements? Are they compliant with ISO 9001:2015? The results then end up at my desk, and I analyze them in collaboration with the local Quality Manager.

 

Could you please briefly describe your professional background? Which functions did you go through at Militzer & Münch?

I majored in economics and business administration. My first point of contact with Militzer & Münch was my traineeship starting in June 2017. In Frankfurt, I was assigned to the airport, in Stockstadt, I became familiar with our road transport division, and finally, in St. Gallen, I got to know our holding company. From August 2018 to January 2022, I was Executive Assistant to the CEO and Executive Assistant to Group Management, respectively. Then, I was appointed Executive Assistant to the Board of Directors of TransInvest Holding AG. Since October 1, 2021, I have also been Group Quality Manager. In cooperation with the Institute of Supply Chain Management of the University of St. Gallen, Militzer & Münch organizes the Talent Management Program to promote our in-house prospective managers, and I am participating in this program this year. I am certified in the areas of project and environmental management, and I am also currently qualifying as a Chartered Financial Analyst.

 

What fascinates you about the logistics industry?

Our team consists of many generalists, who are also specialized. All forwarders need to be knowledgeable in a wide range of areas: They have to understand the market, know import and export flows, keep an eye on the infrastructure and the political climate of many countries. At the same time, they are specialists in their field – road transport, airfreight, sea freight or project logistics. Every day brings new challenges in an international context. The topics and tasks we deal with are always a new and exciting experience.

Militzer & Münch China Şimdi Ningbo’da!

Doğu Çin’in Zhejiang Eyaletinde önemli bir liman ve sanayi merkezi olan Ningbo, Çin’deki Militzer & Münch için en yeni lokasyon. Ningbo şubesi 1 Ağustos’ta açıldı. M&M büyüme stratejisine uygun olarak, M&M China şimdi de Yangtze Nehri Deltası’nın güneydoğusundaki ekonomik merkezin kalbinde yer alıyor.

The new location will help to improve the M&M network and presence in the area and aims to enhance local sales and to consistently provide diversified and high standard services to our clients.

Under branch manager Sherry Xie, the new location offers the full range of M&M services. Sherry Xie has 17 years of experience in the freight forwarding industry; she is regarded a specialist for the Middle East route, and will focus on developing the Middle Eastern, European and Southeast Asian market.

… and a new Director South China

Carl Gao, previously Branch Manager of the Shanghai office, has been appointed Regional Director South China to support business development in the region, which comprises the M&M offices in Shanghai, Ningbo, Chongqing and Shenzhen. The new function improves the management structure of the Chinese country unit.

A successor at the helm of the Shanghai branch will be appointed in the near future.